We stand behind every product. If your fragrance doesn't perform as expected, we've got you covered.
Every 3OTOR purchase is backed by our 7-Day Performance Guarantee. Test, evaluate, and if it doesn't meet your expectations — we'll make it right.
When your order arrives, inspect the packaging and products immediately. Check for any visible damage.
Check within 1 hour for broken itemsYou have 7 days to test the fragrance performance — projection strength, longevity, and scent accuracy.
7-day evaluation windowIf something isn't right, take clear photos and submit a return request through your account.
Photos required for damage claimsOur team reviews your request within 24–48 hours and processes a refund or replacement.
Quick 24–48 hour review